*B4Lunch delivery dates are based on next working day and do not include weekends or bank holidays, next day delivery is subject to stock holding and standard company lead times. A Saturday delivery option is available by special arrangement and at an additional cost if required.
i. Goods correctly supplied may not be returned without our written agreement
ii. Goods must be returned within 30 days of delivery
iii. Goods returned must be unused and undamaged together with any accessories or items that have been provided free of charge by us or consigned carriage paid, in each case, accompanied by a packing note stating the Company’s invoice number and date thereof together with the reason for return.
iv. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.
v. If returned Goods have been correctly supplied, the Company may impose a restocking charge of up to 25% the value of goods.
vi. On returned Goods that have been correctly supplied there will be a £9.95 collection cost.
vii. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
a. Goods that have been embroidered, badged or printed
b. Goods that have beem assembled in line with your requirements
c. Goods that have been specially procured in line with your requirements and do not form part of our standard range
d. For health and hygiene reasons the following items sealed for protection reasons will be deemed as used and cannot be returned if unwrapped:
i. Plasters, bandages, sterile saline eyewash, dressing strip, resuscitation aid, wipes, perishable food items etc
e. We also ask that perishable foods items are returned within their use by date
viii. If you paid for Goods by credit card or debit card, and a refund is due as a result of the Goods being rejected in accordance with Condition ii & iii. We shall make a refund to the same credit card or debit card used for the payment.
ix. If returned Goods (or any of them) are dispatched and subsequently lost in transit the Company will not issue a credit note or refund (where one is due) unless and until the returned Goods arrive at the Company’s premises.
x. Our promise is to uplift unwanted Goods from your premises within 5 days of the request being made.
xi. This does not affect your statutory rights.
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